Quick User Guide

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We strongly recommend that you use the Google Chrome or Internet Explorer 9 and above when using our website.
Some users may experience checkout issue with older browsers such as Internet Explorer 8 depending on the settings.
To download Google Chrome just search for it on the internet and install, it will only take a few minutes. Use this from now on while searching the web. Alternatively see your IT person to upgrade your browser. These upgrades are free on the internet and will help you with all internet sites not just ours. 

How do I make an online order?

Orders can be made once you have registered via our on-line shopping site.   When registering you will need to enter a few details like your name, contact details and delivery address and choose a password.

Once you have registered and have your password you then won’t have to re-enter all your personal or address details next time you shop. Orders must be placed before 2pm the day before or the system will not allow the order to be placed.

Orders for Saturday, Sunday & Monday must be placed by 2pm Friday.

If you have missed the cut off time, please call our Sandy Bay store on (03) 6295 5375 for assistance.

 Please keep your account details and password secret, as you would be liable for any unauthorised use of your account.

How do I pay?

Payment is made by secure on-line payment using Mastercard or Visa.  We are unable to accept cheques or cash on delivery.

Please call us if you require 7 day terms invoicing.

Do you deliver to my suburb?

We deliver to all CBD, inner suburbs and many outlying suburbs around Greater Hobart, as well as Launceston & Burnie.
Please check whether we deliver to your area here.
If you live outside our delivery area, please register your interest by contacting us here (click here).

Can I pick up my order rather than have it delivered?

Yes.   Instead of requesting home delivery, you can specify that you would like to pick up your order from our stores listed on the site.  Your order will be packed, and ready for you to collect. You can pay on-line in advance, or request an invoice to pay later.

Do you deliver to offices, homes and businesses?

Yes, as long as they are within our delivery area.  You or a person authorised by you needs to be at the premises to receive the order.

Do you charge for delivery?

We charge a delivery fee depending where you are located, most areas are $10-$15. Your delivery fee will be added to your total at checkout.

Is there a minimum order?

The minimum order is $38.

What time will my delivery come?

When you check out you can select your preferred delivery date and time.

Can I change my delivery time and day?

Yes.  Contact us on (03) 6295 5375 Monday to Friday between 7.00am and 2pm.  If you change your delivery time the day before your original day of delivery, then no fees or charges will apply to that change. 

If you change delivery time on the day of delivery, then we may charge you a re-delivery fee equal to your original delivery fee and the charges for any perishable items which may have spoiled in transit or storage.

How do I cancel an order?­­­

We understand that plans can change and we will do our best to accommodate you.  Should you need to cancel an order; send us a cancellation email and also contact us on 03 (03) 6295 5375 . Monday to Friday between 7.00am and 2pm the day before to confirm the email has been received. No confirmation via phone or email may result in you being charged for the products. 

If you cancel your order before the day of delivery, then no fees or charges will apply to that cancellation*. However if a large order is cancelled less than 48hr prior and perishable food/stock is wasted that was specifically bought for the order, you may be charged a portion or the full amount depending on the circumstances.  We will try our best to avoid this situation. 

If you cancel on the day of delivery, then we may charge you a cancellation fee of $20.00 and the charges for any perishable items which may have spoiled in transit or storage.

What if something I order is not available?

Sometimes we will sell out of a particular item, if this happens we will call to inform your prior to the order and arrange something to replace it or refund your money.

What if there is a price difference for a substituted product?

If the substituted product is equal or more in price than your ordered item, we will not charge you the difference.
If it’s less, we will credit you the price difference to your account within 3-5 business days.

What if something is missing from my order?

If something is missing from your order and has not been indicated on your receipt as out of stock, not substituted or not credited to your account, please contact us on (03) 6295 5375 Monday to Friday between 7.00 am and 2pm or by contact us here (click here) and we will assist you in determining what has occurred.  If it is agreed that that product was left out of your order in error, we will either refund the money, credit your account or try our best to get something to you within an agreed time.

What if I am not happy with an item and would like a refund?

Liv-eat pride itself on the quality and freshness of its produce.  If anything in your order is out of date, defective, damaged or sub-standard we will give you a refund or credit your account. Credits are visible on your account and come off your next order placed.

Please contact us within 8 hours of the delivery on (03) 6295 5375  Monday to Friday between 7.00am and 2pm or email us and we will assist you in determining what has occurred. 

If it is agreed that that product should be refunded, the item can be brought back to one of our stores for a refund, or the item can be collected from you by our driver. The relevant amount will then be credited to your account within 3-5 business days.  

*This Quick User Guide should be read in conjunction with the Liv-eat Pty Ltd Terms and Conditions and does not override those Terms and Conditions.  Should any ambiguity exist between this Quick User Guide and the Terms and Conditions, the Terms and Conditions prevail.

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